For years we’ve heard about thinking outside the box. It’s a cliché. Like most clichés, overuse has muted its meaning. But thinking outside the box was never rare. Almost everyone thinks outside the box. Everyone wishes things were different than they are. We daydream and we fantasize. We gripe about this policy or that boss.… [Read more…]
April 8, 2010
Burnout is when the gap between effort and reward is so great for so long that the people doing the effort decide to simply quit. They usually don’t quit their jobs. They show up. They look busy. They just don’t care. They’ve reached that mildly agitated and apathetic state that Peter described in the movie… [Read more…]
April 7, 2010
Have you ever looked someone in the eye and decided, in an instant, that you can trust him or her? What about a business? Do you trust the companies you do business with? I think people do business with companies they distrust all the time. Most of the time, in fact. If we… [Read more…]
April 7, 2010
In 2008, an executive challenged his people to write down two or three “unmentionables”: issues that were brewing at the water cooler, but were too touchy to raise to management. One person expressed his concern about a lack of understanding of the differences between selling to businesses and selling to consumers. He used the standard… [Read more…]
April 2, 2010
No, this isn’t a knock-off of the the book with a similar name. I haven’t read that book. I’ve read one book by that author and found it . . . ridiculous. For one thing, I am not a big fan of fables. Most fables preach. And they drip with cheesy dialogue. Instead, this post… [Read more…]
June 24, 2010
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